Have a question?

We’re delighted to offer our Subscribe & Save service on the YAKERS chews and snacks that you regularly want to buy. As a Subscribe & Save customer, you will save 15% across all products you buy on a subscription basis with your first order, and 5% every subsequent delivery.

Simply choose the products you want to buy, select the frequency of your order and enter your payment details.  After that, we’ll take care of the rest.  Your payment will be taken from your card each time you next order is due and your product will be delivered on our next day courier service.

After sign up, you can log into your account and amend your address & payment details, change your products or the frequency you buy on or cancel your subscription.  If you have any issues, please contact our friendly Customer Services team.

There is no cost to being a YAKERS Subscribe & Save customer. What’s more, you’ll receive 15% off all products when you sign up and 5% thereafter!

How long your subscription lasts, is completely up to you… You’re in control!  Simply let us know how frequently you would like various products to be delivered, and we will do the rest. Your subscription will continue to run until you stop it.

Absolutely!  All you need to do is sign in to your account and head to ‘My Subscription’ within your account area. From there, you can adjust the frequency of each product within your subscription.

Absolutely. Once your subscription is up and running, you can still add new products to your plan and save 5% on these too! All you need to do is sign in to your account and head to ‘Manage Subscriptions’ within your account area. From there, you can add products and set your delivery frequency.

Unfortunately our pick your own bundles are currently not available on Subscribe & Save. They are however a great way of sampling a range of our flavours for up to 15% off.

Yes, simply sign in to your account and click on “My Subscription” within your account area.  From here, you will have the ability to reactivate this.

Not a problem. Simply head to your account area to manage your subscription and select the product you would like. You should see a button which says ‘Renew Now’, give that a click and follow the instructions.  That will tell us that you want these items delivered ASAP. We will take care of the rest.

That is also fine! All you need to do, is to sign in to your account and click on ‘Manage Subscriptions’. Head to the product you would like to delay and simply click on the ‘Skip shipment’ button. You will then skip an order, and your subsequent order will then be delivered at the normal frequency.

Head into your account area and select “My Subscription”.  Select the “Change Payment” button and follow the instructions.

The payment for your recurring orders are always taken on the day we send out your parcel, so you can rest assured that your order will be with you promptly!

Our YAKERS Customer Services team are very happy to help with any order or delivery queries between the hours of 8.30am and 5pm Monday to Friday. You can use our Contact form to get in touch. If you have received email or text notifications from our couriers on the day of your scheduled delivery, we would ask that you liaise directly with the relevant courier via any of the methods they offer which are communicated in the notifications. We are very sorry that our YAKERS team are not able to help once your parcel has reached this stage in the journey to you.

We provide next working day delivery for orders placed before 12 noon. For Monday delivery an order would need to be placed Friday before 12 (excluding bank holidays) Otherwise our courier will pick up orders placed over the weekend on Monday (excluding bank holidays).

1. Your parcel will be delivered by a tracked courier service.
2. You will receive a notification from the couriers via email which will advise the delivery date with tracking information. This notification will be sent once your order has been collected from the YAKERS site by the courier. You can use the link in this email or on the Evri app to nominate a safe place, neighbour or Evri drop off location to collect from.
3. On the day of delivery, you will receive your next notification from the courier which will advise the 2 hour delivery slot the same day.
4. The courier is authorised to leave your parcel in a safe place of their choosing if there is no one home at the time of delivery. If you wish to nominate your own safe place or neighbour please use the link in the email or in the Evri app. Please note, by offering a safe place or an alternative delivery address, you are taking responsibility for the safe storage of your parcel(s).
5. If you advise a safe place or alternative address, you will receive a final email notification to confirm successful delivery with a picture of where your parcel has been left.

You will receive emails from Evri with updates regarding your delivery advising of the date. On the morning of the delivery, once the drivers route has been calculated, the delivery time slot will be sent to you.

We aim to deliver orders on the next working day for the majority of mainland UK (when ordered before mid-day Monday to Friday). Orders placed after mid-day will be collected the following working day to start their journey to you. Couriers collect from us during the working week only therefore, any orders placed after mid-day Friday and over the weekend will be collected and despatched from us on the next working day (i.e. the following Monday, excluding Bank holidays).

Yes, you will receive email notifications from the relevant courier once your order has been despatched by our team. Our couriers offer you the flexibility to amend your delivery details and will guide you through the steps within the emails.

You do not need to wait at home for the delivery. If you wish to nominate your own safe place, neighbour or dropped at an Evri drop off point for later collection please use the link in the email or in the Evri app. Please note, by offering a safe place or an alternative delivery address, you are taking responsibility for the safe storage of your parcel(s).

Please note: Selecting a drop-off point will delay your delivery as the parcel needs to be returned to the depot and sent back out.

In the case of an unsuccessful delivery, you will receive an email to advise it has not been possible to deliver your order on the first attempt. The courier will try twice more, communicating with you in the same way as on the first delivery. After three unsuccessful delivery attempts your parcel will be returned to YAKERS.

Under the Consumer Rights Act 2015, you have the right to return faulty or incorrect items and receive a full refund or exchange. If you believe that a product is faulty or we have sent you the wrong item, please contact us as soon as possible to arrange a refund or replacement. You must notify us within 30 days of receiving your order.

Under the online and distance selling regulations, you may have the right to cancel your order after it has been placed. If you change your mind or make a mistake and wish to cancel your order after placing it, please either contact us via live chat or use our contact form selecting "I have a delivery question" and one of our team will support you.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that the original and any return shipping costs are non-refundable and will be deducted from any refunds given.

If your order is returned to us via the original courier due to any of the following reasons, an additional £5.00 return shipping fee will be deducted from any refunds given:

• Refusing to accept the order when it arrives at your address
• Cancelling an order during transit that is already on the route to you
• Providing an invalid or incomplete delivery address that resulted in a failed delivery and the item being returned
• Missing the delivery after multiple attempts and failing to re-arrange or collect your order from a pickup shop

In case you are dissatisfied with the quality of our products, we have a complaints procedure in place to address your concerns. You may contact us via our Contact page to initiate the process. The steps involved in our complaints procedure are as follows:

1. We will request your contact details, as well as the variety of food, batch details, and any additional information related to your complaint.
2. We will ask you to return a sample of the food product to us. We will provide you with a freepost envelope to enable the return process.
3. Once we receive the sample, we will notify you and start a thorough investigation of your complaint, which may take several weeks.
4. After the investigation, we will contact you to share the results and provide any necessary explanations.
5. If needed, we will replace the food product as appropriate.

Becoming a YAKERS stockist couldn’t be easier, simply contact our sales team and we’ll be in touch to discuss your requirements.

If you’re looking to stock YAKERS in-store or online, we can offer a variety of merchandising solutions and marketing support to ensure you can promote YAKERS effectively to pet parents.

Our merchandising solutions include:

• Counter display units (CDUs)
• Freestanding display units (FSDUs)
• On shelf merchandising

We also offer the following marketing literature:

• Individual product photography
• Product range photography
• Lifestyle photography
• Marketing POS shelf talkers

Yes. There are a variety of options available depending on the size of your store. Simply contact our sales team who will discuss your requirements and find the perfect solution for your retail space.

1. We will request your contact details, as well as the variety of food, batch details, and any additional information related to your complaint.
2. We will ask you to return a sample of the food product to us. We will provide you with a freepost envelope to enable the return process.
3. Once we receive the sample, we will notify you and start a thorough investigation of your complaint, which may take several weeks.
4. After the investigation, we will contact you to share the results and provide any necessary explanations.
5. If needed, we will replace the food product as appropriate.